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FAQ’S

FAQ’s

Here are some of the frequently asked queries from our customers that we have tried to tackle, and make your Travel in and around Orlando, Florida Easy.

Q: How will I find my driver at the Orlando International airport?

Ans: Your driver will be waiting for you on the visitor’s area at the baggage counter with a signboard.


Q: Having problem with allocating the pickup location on maps?

Ans: As we all know sometimes Google maps fail to show location which is unregistered but don’t worry, give us a quick call and we can discuss the exact location and get there on time so that you wouldn’t miss any deadlines.


Q: Will I know who my chauffeur is a day before my scheduled trip?

Ans: Yes! Once your chauffeur is assigned, he/she will text message you his details along with the trip details.


Q: If I am arriving in a cruise ship at Port Canaveral, how will I find my driver?

Ans: As we all know that chauffeurs are no longer allowed to park in front of the cruise terminal, so once your ship docks at the Port Canaveral, our chauffeurs will call or text you an hour prior to your scheduled pickup. So, after you get off the ship, contact your chauffeur and provide your exact location and we will arrive there within minutes.


Q: What is the time duration from Orlando International to Disney resorts?

Ans: It will take around 30-45 minutes depending on the traffic conditions.


Q: What forms of payments are accepted?

We accept Master Card, Visa, Discover, AMEX, traveler’s checks and cash.


Q: What is required to hold a reservation?

Ans: We are open to pre-orders via any means of above-enlisted payment.


Q: What is your cancellation policy?

Ans: If you want a proper refund, your bookings should be canceled 2 days prior to the scheduled pickup date. As per hourly service contracts, you should cancel it 7 days prior to the date of service to get a total refund.


Q: What if my flight gets delayed? Will I be charged wait time?

Ans: We monitor, the real-time landings, so it’s very important that you give us the correct details of your flight.


Q: Can I make multiple stops during my charter (hourly rental)?

Ans: Unless you don’t take the vehicle out of town, you are free of any additional charges, so you can make as many stops as you like.


Q: What if my flight gets delayed? Will I be charged wait time?

Ans: We monitor, the real-time landings, so it’s very important that you give us the correct details of your flight.


Q: How do I check schedules and fares?

Ans: Please call us to check the schedule, or send us a message. Visit our website to check fares, you can also calculate fare by using our calculator.


Q: What are the hours of operation for Sam Transportation?

Ans: We are open 24/7.


Q: Do I need to make a reservation?

Ans: Yes you do, click here to request a new quote & we will get back to you.


Q: When should you reserve your cruise or airport transfers?

Ans: 5 to 30 days in advance


: What is the luggage policy?

Ans: Number of luggage carrying.


Q: What is the refund and cancellation policy?

Ans: Full refund if cancel within 48 hours.


Q: What if I need to change my travel plans?

Ans: Call in or send us an Email.


Q: What if I don’t have a cell phone with me?

Ans: Email us or contact us on facebook.


Q: What is the Unaccompanied Minor Policy?

Ans: Send a letter of authorization. Email Us.


Q: Where do I find Sam Transportation at Orlando International Airport?

Ans: At the welcoming area holding a sign or across the taxi stand.


Q: Do shuttles have car seats? Can I bring my own?

Ans: Yes we can get your car seats or you can also bring your own.


Q: How long is the trip to my hotel? Will the shuttle be making stops at trip more than my hotel?

Ans: Depends on traffic, it normally takes one hour, no additional stops.


Q: What is the cost of shuttle service from Orlando International Airport to my hotel?

Ans: Depends on the distance and location of your hotel, click here to check fares.


Q: Is the gratuity included in the cost for Sam Transportation?

Ans: NOT INCLUDED.


Q: I am arriving at Orlando International Airport or Orlando/Sanford International Airport and need a taxicab. Do I need to make arrangements NO for a taxicab to pick me up?

Ans: NO, JUST  WALK TO THERE STAND.


Q: Quote me a price from SFB airport to pop century resort?

Ans: Group of 1 to 4 in a sedan $99.00, 5 to 7 people in an SUV $120.00,   8 to 12 people $140.00.


Q: How do I request shuttle service?

Ans: You can Book Online or you call us.


Q: How long will it take for a taxicab to pick me up?

Ans: 12 – 15 minutes.


Q: Can I schedule a taxicab to pick me up at a specified future date & time?

Ans: Yes, you can.


Q: Are there any additional fees that I will be responsible for other than the standard metered fare?

Ans: Drivers gratuity.


Q: How many can fit into your vehicles?

Ans: Sedan 1 to 4, SUV  1-6, Van 1 to 14.


Q: Where does my chauffeur meet me at the airport?

Ans: At the welcoming area.


Q: Who can I call for Lost & Found?

Ans: Contact us for any lost & found issues.


 

 

 

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