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FAQ’S

FAQ’s

Here are some of the frequently asked queries from our customers that we have tried to tackle, and make your Travel in and around Orlando, Florida Easy.

How will I find my driver at the Orlando International airport?

Your driver will be waiting you on the visitor’s area at the baggage counter with a sign board.


Having problem with allocating the pickup location on maps?

As we all know sometimes gogal maps fail to show location which are unregistered but don’t worry, give us a quick call and we can discuss the exact location and get there on time so that you wouldn’t miss any deadlines.


Will I know who my chauffeur is a day before my scheduled trip?

Yes! Once your chauffeur is assigned, he/she will text message you his details along with the trip details.


If I am arriving in a cruise ship at Port Canaveral, how will I find my driver?

As we all know that chauffeurs are no longer allowed to park in front of the cruise terminal, so once your ship docks at the Port Canaveral, our chauffeurs will call or text you an hour prior to your scheduled pickup. So, after you get off the ship, contact your chauffeur and provide your exact location and we will arrive there within minutes.


What is the time duration from Orlando International to Disney resorts?

It will take around 30-45 minutes depending on the traffic conditions.


What forms of payments are accepted?

We accept Master card, Visa, Discover, AMEX, traveler’s checks and cash.


What is required to hold a reservation?

We are open to pre-orders via any means of above enlisted payment.


What is your cancellation policy?

If you want a proper refund, your bookings should be cancelled 2 days prior to the scheduled pickup date. As per hourly service contracts, you should cancel it 7 days prior to the date of service to get a total refund.


What if my flight gets delayed? Will I be charged wait time?

We monitor, the real time landings, so it’s very important that you give us the correct details of your flight.


Can I make multiple stops during my charter (hourly rental)?

Unless you don’t take the vehicle out of town, you are free of any additional charges, so you can make as many stops as you like.

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